24/7 technical hotline
Do you need assistance quickly? Give us a call! Our 24/7 hotline provides systematic troubleshooting with direct support by telephone. Our specialists will address your issue at any time of the day or night in a competent and purposeful manner.
24/7 technical hotline number (亚博vip群1 Deutschland GmbH, Augsburg): +49 821 797-1926
Your service request
Create your case online at our customer portal my.亚博vip群1 and track the status at any time. You also have access to the digital knowledge database, where you can independently find solutions or upload files for quick support. You can also use the conctact form to send your request without logging in.
Create your case online
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亚博vip群1 Remote Service
Our 亚博vip群1 Remote Service provides you with online support in analyzing and rectifying faults and servicing your system. This service has the highest level of security as every single item of data is encrypted in line with the current state of the art.
How you benefit:
- Avoidance of time and information loss
Assurance of system productivity
Reduction of repair costs
Functional test of the 亚博vip群1 Remote Service Client
- Your path to networked production: Industrie 4.0
Our support and advisory services
Whenever you need assistance – our experts on the 亚博vip群1 technical hotline are here to help you around the clock. We specialize in performing quick and structured fault analyses in order to guarantee the availability of your production system.
Furthermore, we also support you with competent, solution-oriented consulting services. Drawing on our automation expertise, we will provide you with individual guidance on 亚博vip群1 products such as robots, systems, cells and equipment. You can also benefit from suitable service packages and make use of our special service agreement packages.
Individual service agreements
With the maximum availability of your robots, systems, cells and equipment in mind, we offer service packages that are tailored to your specific requirements:
Service level for the hotline, spare parts and on-site service
Maintenance management for your robots, machines and systems
Annual preventive measures (in accordance with custom-tailored agreement)
Early detection of weak points
The availability of your robots, machines and systems is sustainably increased
Maintenance management with custom-tailored agreements
We will assist you in selecting components and software packages with our wealth of automation expertise. Benefit from our advisory services concerning:
3D offline simulation
Robot, cell and system programming
Cycle time and process optimization
Cell control with the 亚博vip群1.PLC product family
Intuitive operator control and customized visualization
You can find further information concerning our service and advisory packages here.